zerovoltage
says
this converge thing is pissing me off. after 2 months of non service and multiple promises, no one really came. so i decided to have pldt activated, i'm just waiting now coz they said it will be within 48hrs. upon doing so, aba ang active ng converge to have me stay, but i don't have plans to, syempre i already switched teams. they are now trying to bill me
zerovoltage
says
shit they never provided, it even looks like they are imposing trial period penalties. i threatened to involve DTI if they don't assess it correctly.
zerovoltage
says
they're trying to get me to pay PHP3,500 
but here is my invoice balance, which is also from them.
but here is my invoice balance, which is also from them.
zerovoltage
says
notice the unpaid balance is fucking "0", and also, i've been loyal to them for 6 years or so, so i'm definitely out of trial period penalties.
zerovoltage
says
if i need to pay for the few days there was service, fine. but billing me a ridiculous amount for something you didn't provide or apply penalities i shouldn't have. fuck you 
Loop mo na sa email DTI
zerovoltage
says
i really plan to if they proceed with this BS
give us an update pls
zerovoltage
says
the inconvenience continues ... 
zerovoltage
says
sachur8: yeah, i'm posting here to keep track
Grabe naman. Hay. Hope they come to their senses, pinerwisyo ka for so long tapos aalis ka na nga lang, additional perwisyo pa.
zerovoltage
says
yun nga eh, it's retarded how they run things, the customer support seem disorganized and does not talk to each other, orrrr ... this is deliberate which is more infuriating
Tinry mo na silang i-contact sa X? Badtrip talaga ganyan 
zerovoltage
says
yes. X, FB, email and landline. it's BS, besides no more negotiating, i just need it finally cut because PLDT will soon activate.
zerovoltage, ugh sorry to hear this
Kaloka. 
Buti sana kung nagamit nyo.
Buti sana kung nagamit nyo.
zerovoltage
says
yun na nga eh, di man lang ayusin yung pag-a-assess. ano gusto nyo? utangin yung bayad ko tapos pahirapan ako irebate? for the sake of ganun yung system nyo kasi? gago ba kayo ... no service no payment buset
zerovoltage
says
such a chore, but NTC & DTI formal complaint it is. they just responded with another pay the dues BS now with a link to update the account which i refuse to do ...
zerovoltage
says
i'm reading nightmare experiences on reddit, but someone was successful waiving his termination BS fees, although his case was that he was moving to another location & converge wasn't allowing him to sever ties. other just gave up and paid, fucking PH ISPs. some are saying sometimes NTC & DTI doesn't help because of slow action, and you have to follow up
zerovoltage
says
repeatedly. also, that DTI just forwards the complaints to NTC for action. kawawang subscribers talaga ang mga pinoy hay
zerovoltage
says
ok, they sent another email after my reply (can be seen in the screenshot) looks like they might be giving in ...
zerovoltage
says
PUt^%&I#*! yung request for termination naging reconnection as per the last agent who handled the email. they are so disorganized my gahd ...
zerovoltage
says
zerovoltage
says
walang kwenta DTI, they really just forwarded to NTC. and it seems like automated na ito.
Ugh. That sucks
nakaka init ng dugo sila kausapin
zerovoltage
says
sobra! ngayon nagpapaikot ikot ako sa iba ibang agents. we aren't getting anywhere, i'm hoping NTC responds. dapat nga DTI issue ito, imagine kung 5 months ka walang service tapos pabayaran sayo 5 months din tapos rebate na lang nila at an undisclosed date? the favor is always f'n theirs. kung walang budget yung tao dyan na lang mapupunta? very unreasonable
zerovoltage
says
what if they say, ah no, we're charging you still. wala kang laban eh ... so infuriating
zerovoltage
says
sooo ... today a technician called and asked for landmarks because they were tasked to resolve the connection problem 
aba bumilis no? kung kelan permanent disconnection na hinihingi ko. i told him the account was for disconnection so no thanks, later on i get an email right away about it. bilis nila mga buset, where was this effort for 2 months?
aba bumilis no? kung kelan permanent disconnection na hinihingi ko. i told him the account was for disconnection so no thanks, later on i get an email right away about it. bilis nila mga buset, where was this effort for 2 months?