MoRi 𐂂 asks
4 weeks ago
Our family subscription account on Netflix changed password, after which my profile got removed from the membership. Is there a way to restore my profile or should I create a new one?
latest #13
MoRi 𐂂
4 weeks ago
Nanghihinayang kasi ako sa watchlist na nagawa ko na dun sa profile ko
Mark (CG)
4 weeks ago
Oh that happened because of the policy change some time back, right? If you apply for a family extension thingamajig you can transfer your profile to the new account Extra Members
MoRi 𐂂
4 weeks ago
Yeah I guess it had to do with their new policy on password sharing. Every damn changes happening to the account will trigger a prompt for login or updating of household, which requires a code sent to the account owner
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MoRi 𐂂
4 weeks ago
I wonder why Netflix won't just adopt Spotify's model of allowing other accounts to be joined to the family subscription owner
MoRi 𐂂
4 weeks ago
That would remove the necessity to share password with your family members
Freyja 金 says
4 weeks ago @Edit 4 weeks ago
You can, but only if the account where you were a member has Profile Transfer on (it should be on automatically if it was implemented in your region). You have to transfer the Profile from account settings. I have never used it myself as I am a family account owner, but it should be seamless. https://images.plurk.com/2jYSeyQo1veqMFW6Zgq7p2.png
MoRi 𐂂
4 weeks ago
That's what I've been trying to do. I have a separate account that I'd like to transfer to the family account but alas, I can't access my account! Netflix says my password is either wrong or my account doesn't exist. And when I tried to sign-up my email address, they now say my account already exists!
MoRi 𐂂
4 weeks ago
I don't have that much activity on that account anyway when I was able to access it but I wanna use it to build a profile history and watchlist for future cases when unfortunate instances like this happen, as I'm not the family account owner
MoRi 𐂂
4 weeks ago
I'm also wondering why other profiles got restored after the family owner changed password but only mine wasn't restored hmm 🤔
MoRi 𐂂
4 weeks ago
Also, I found out that the only way you can restore a deleted profile is by contacting their customer service, which is really a stretch and a hassle
Freyja 金 says
4 weeks ago
That's weird. I guess all you can do right now is contacting their customer service. It's a hassle anyway, but with paid service, it bounds to be that anyway. Just make sure to contact them in PST work hours so you don't wait too long.
Meynard
4 weeks ago
nangyari din sakin yan recently pero brinushed off ko lang. and then on my next login everything seems fine naman
MoRi 𐂂
4 weeks ago
Ang ending nag-create na lang ulit ako ng bagong profile huhu
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