I'm going to fucking SCREAM. I was on hold for FIVE HOURS. somebody finally picks up and tells me all he can do is reset pins and I have to call back and "pick the right prompts." and when I insist I DID you know what I find out????
there's one number, I select the right goddamn prompt, and it fucking tells me people are too busy and hangs up on me 99% of the time, and the other times I'll be on hold for FIVE GODDAMN HOURS and have no idea if it's the right line or not!