| smeranda | is | in MMP9: CRM Patterns, Puzzles & Prose: Bridging the Gap for Internal Audiences #heweb08 |
Oct 07, 2008 -
10:46AM
| smeranda | is | in MMP9: CRM Patterns, Puzzles & Prose: Bridging the Gap for Internal Audiences #heweb08 |
| smeranda | says | Rehash of Gettysburg redesign |
| smeranda | says | Skinning of data from PeopleSoft SIS in custom portal. |
| smeranda | says | Cradle to grave goal of integration. |
| smeranda | says | Let's ask internal audience what they want and then build into myGettysburg. |
| smeranda | says | CRM initiative failed, going to explain why |
| smeranda | says | talked to faculty, staff, students, administrators |
| smeranda | says | basic usability was missing |
| smeranda | says | "help us find information" |
| smeranda | says | department websites were not as professional as whole site. |
| smeranda | says | Gettysburg tried to run before learning to walk. |
| smeranda | says | Current students frustrated that the admissions were polished and well-designed, but then fell apart once on campus. Sound familiar? |
| smeranda | says | Students wanted their own content, not the content pushed down from the college. |
| smeranda | says | students don't care how the back-end works, they just want the content |
| smeranda | says | courses, catalog and registration are in different parts. Students have conflicts with all these steps. Sound familiar? |
| smeranda | says | CNAV for transcript, Oracle for grades and a website to look for courses or requirements. |
| smeranda | says | Students asking for one place that has all this information. |
| smeranda | says | Degree Audit in Peoplesoft. Good to hear, perhaps UNL can get rid of DARS. |
| smeranda | says | News has a low priority for students. |
| smeranda | says | CRM becoming the ERP, more database than functionality |
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