ryanlim says "a happy customer will tell 1 person about their good experience; an unhappy customer will tell 100 people about their bad experience"

21 responses to this plurk.

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  August 21, 2008 at 17:32 ryanlim well, i'm telling the whole world i'm a happy v-moda customer.
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  August 21, 2008 at 17:34 ryanlim says i got a pair of headphones from them almost 2 years ago, and part of the plug/cable was getting bad.
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  August 21, 2008 at 17:35 ryanlim says they say their warranty is for 1 year, but these guys are honoring the warranty period beyond 1 year for me.
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  August 21, 2008 at 17:36 ryanlim says and my headphone pouch that was included with the accessories is starting to break.
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  August 21, 2008 at 17:36 ryanlim says v-moda said they are sending me a new one too
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  August 21, 2008 at 17:41 ryan says Yep. That's why I always take 'customer reviews' with a grain of salt.
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  August 21, 2008 at 17:40 ThatDude That's great customer service! Stories like this can spread quickly as well.
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  August 21, 2008 at 17:43 kykim already checked out their website. need a new set of headphones.
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  August 21, 2008 at 17:44 ryanlim says this isn't the first time. the last time i needed replacement earbud fittings, they mailed it free-of-charge.
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  August 21, 2008 at 17:47 Christine says good customer service is the lifeblood of any business.
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  August 21, 2008 at 18:26 ronicadesign says I've been looking for some good headphones, I may have to check them out!
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  August 21, 2008 at 18:35 AZJazzyJ thinks businesses would have better customer service if we reward them for it with loyalty and word of mouth recommendations.
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  August 21, 2008 at 18:37 memil says that's kinda true, building a successful brand must be very hard
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  August 21, 2008 at 18:42 sidesinger says good or bad customer service is a business choice to differentiate on. Some customers will trade service for price or vis versa
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  August 21, 2008 at 21:39 Standup says that is true philosophy.
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  August 22, 2008 at 02:51 simo says any company that does that to me will get my lifetime loyalty to them
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  August 22, 2008 at 03:04 shutter.dll says and 1 staff will tell whole world about a bad manager
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  August 22, 2008 at 03:05 wolfx says i notice and i think its fact that the niche market gets better customer service. My hobbies are very niche and i get excellent service
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  August 22, 2008 at 03:06 wolfx says if i need to get things replaced etc. For stuff that everyone else is using ie: streamyx/ASTRO, sorry la. Bad customer service expected.
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  August 22, 2008 at 12:59 starwish says and that is indeed true. Marketing 101, eh?
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  August 25, 2008 at 12:56 AainaA word of mouth marketing