Plurk

38 responses to this plurk (Jump to bottom)

  • Shai Coggins says
    offer to do anything about it. Just told me to return the machine if I'm unhappy with it.
  • Shai Coggins says
    Now considering returning it.
  • Jayme says
    Maybe you should. That's bad customer service. Tsk, tsk.
  • Monnie
    I think you should return it :-(
  • Shai Coggins says
    jayme Yeah. If they at least offered to do something about it (store credit, etc), I would've been okay with it. But, now... :-( Bad taste.
  • Jayme says
    maybe you could buy the same machine from another store if you really want one like it.
  • Shai Coggins says
    monnie You think so? I feel like returning it, out of principle. :-(
  • Monnie
    I agree with Jayme - You could return it and try and find one at another store. It might even be cheaper - or have better service. :-)
  • Shai Coggins says
    jayme Will definitely want to buy one. I tried this particular type & it works great. It's just bad customer service that makes me
  • Shai Coggins says
    Thanks, Monnie. Spotlight is actually doing a promo right now on a different model, but very similar function. Cheaper by $40.
  • Shai Coggins says
    But, not sure if that's better than the one I have now.
  • Monnie
    I think you know already that a bad experience customer service wise means that more people will know about it than if they helped you :-)
  • Monnie
    You know that Spotlight have sewing workshops sometimes? :-)
  • Monnie
    *giggles* (s_cozy)
  • Monnie
    Sometimes they have creative classes or demonstrations. If you're not already a VIP member you should register (discounts too!) :-)
  • Shai Coggins says
    angelisophia I do feel bad about it. :-( I really would've felt differently if they handled this situation in a much better way.
  •  Sasha says
    good after-sales service retains the customer. every business should keep that in mind.
  • Grumba says
    return it- they are sods!
  • Shai Coggins says
    angelisophia That's the thing. Left a bad taste for sure with me. Was a loyal customer there. Now, this. :-(
  • Shai Coggins says
    And, it's the first time I ever had to ask for anything like this.
  • Crizzy thinks
    cutomer service is important, that alone suggest taking it back eh? lol
  • Shai Coggins says
    Weird though 'cause the sales woman yesterday seemed very nice.
  • Shai Coggins says
    Crizzy It is. And I wish they really handled this differently. I hate feeling bad about a place. I tend not to go back once I've been
  • Jayme says
    I guess they're nice when you don't buy it yet.
  • Shai Coggins says
    jayme seems like it. :-( Don't want to be jaded, though. But, (s_angry)
  • Crizzy feels
    sad that Shai's disappointed, maybe they will learn from this? I think you deserve to be happy with what you get and the service included
  • Jayme says
    Would it make a difference / would it be worth it if you call their attention about their poor customer service?
  • Monnie
    Sounds like probably not if all they said was 'return it if you're unhappy' :-(
  • Shai Coggins says
    Crizzy Thanks. Dunno if it's going to be worth it. But, might sleep on it & talk to my original contact tomorrow.
  • Shai Coggins says
    jayme Yeah - not sure. But, will see if I can talk to someone again tomorrow. After that, I'll make my final decision on what to do next.

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