Shai Coggins feels disappointed. When sales showed me the sewing machine yesterday, it had an auto threader. When I set up mine, it doesn't. Shop won't even

38 responses to this plurk.

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  July 24, 2008 at 07:58 Shai Coggins says offer to do anything about it. Just told me to return the machine if I'm unhappy with it.
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  July 24, 2008 at 07:58 Shai Coggins says Now considering returning it.
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  July 24, 2008 at 07:58 Shai Coggins says
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  July 24, 2008 at 07:59 Jayme says Maybe you should. That's bad customer service. Tsk, tsk.
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  July 24, 2008 at 08:00 Monnie I think you should return it
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  July 24, 2008 at 08:02 Shai Coggins says jayme Yeah. If they at least offered to do something about it (store credit, etc), I would've been okay with it. But, now... Bad taste.
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  July 24, 2008 at 08:03 Jayme says maybe you could buy the same machine from another store if you really want one like it.
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  July 24, 2008 at 08:03 Shai Coggins says monnie You think so? I feel like returning it, out of principle.
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  July 24, 2008 at 08:03 Monnie I agree with Jayme - You could return it and try and find one at another store. It might even be cheaper - or have better service.
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  July 24, 2008 at 08:04 Shai Coggins says jayme Will definitely want to buy one. I tried this particular type & it works great. It's just bad customer service that makes me
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  July 24, 2008 at 08:03 Shai Coggins says want to return it.
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  July 24, 2008 at 08:05 Shai Coggins says Thanks, Monnie. Spotlight is actually doing a promo right now on a different model, but very similar function. Cheaper by $40.
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  July 24, 2008 at 08:04 Shai Coggins says But, not sure if that's better than the one I have now.
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  July 24, 2008 at 08:05 Monnie I think you know already that a bad experience customer service wise means that more people will know about it than if they helped you
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  July 24, 2008 at 08:05 Monnie You know that Spotlight have sewing workshops sometimes?
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  July 24, 2008 at 08:06 Shai Coggins says Absolutely, Monnie.
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  July 24, 2008 at 08:05 Shai Coggins says
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  July 24, 2008 at 08:06 Sasha says that's sad.
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  July 24, 2008 at 08:07 Monnie *giggles*
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  July 24, 2008 at 08:07 Monnie Sometimes they have creative classes or demonstrations. If you're not already a VIP member you should register (discounts too!)
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  July 24, 2008 at 08:08 Shai Coggins says angelisophia I do feel bad about it. I really would've felt differently if they handled this situation in a much better way.
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  July 24, 2008 at 08:10 Sasha says good after-sales service retains the customer. every business should keep that in mind.
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  July 24, 2008 at 08:14 Grumba says return it- they are sods!
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  July 24, 2008 at 08:20 Shai Coggins says angelisophia That's the thing. Left a bad taste for sure with me. Was a loyal customer there. Now, this.
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  July 24, 2008 at 08:20 Shai Coggins says And, it's the first time I ever had to ask for anything like this.
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  July 24, 2008 at 08:21 Crizzy thinks cutomer service is important, that alone suggest taking it back eh? lol
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  July 24, 2008 at 08:21 Shai Coggins says Grumba Wish I can say that to their face.
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  July 24, 2008 at 08:21 Shai Coggins says Weird though 'cause the sales woman yesterday seemed very nice.
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  July 24, 2008 at 08:22 Shai Coggins says Crizzy It is. And I wish they really handled this differently. I hate feeling bad about a place. I tend not to go back once I've been
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  July 24, 2008 at 08:23 Jayme says I guess they're nice when you don't buy it yet.
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  July 24, 2008 at 08:23 Shai Coggins says disappointed.
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  July 24, 2008 at 08:23 Shai Coggins says jayme seems like it. Don't want to be jaded, though. But,
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  July 24, 2008 at 08:47 Crizzy feels sad that Shai's disappointed, maybe they will learn from this? I think you deserve to be happy with what you get and the service included
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  July 24, 2008 at 08:50 Jayme says Would it make a difference / would it be worth it if you call their attention about their poor customer service?
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  July 24, 2008 at 08:53 Monnie Sounds like probably not if all they said was 'return it if you're unhappy'
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  July 24, 2008 at 09:07 Shai Coggins says Crizzy Thanks. Dunno if it's going to be worth it. But, might sleep on it & talk to my original contact tomorrow.
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  July 24, 2008 at 09:08 Shai Coggins says jayme Yeah - not sure. But, will see if I can talk to someone again tomorrow. After that, I'll make my final decision on what to do next.
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  July 24, 2008 at 09:09 Shai Coggins says monnie Yeah - that really got to me.